Front Office Receptionist

6 days ago

Kochi, India Hilux Inn Full time

Job Title: Front Office Receptionist

Location: Kochi, Kerala, India

Property Name: Hilux Inn

**Job Description**:
Position Overview:
We are currently seeking a Front Office Receptionist to be the first point of contact for our valued guests and provide them with a warm and welcoming experience. As a Front Office Receptionist at Hilux Inn, you will be responsible for creating a positive first impression for our guests. Your primary role is to provide outstanding customer service, assist with guest check-in and check-out, and ensure that all guest needs are met promptly and professionally.

Key Responsibilities:
Guest Check-In and Check-Out:

- Greet arriving guests with a friendly and welcoming attitude.
- Assist guests with the check-in process, verifying reservations, and providing room keys.
- Handle guest check-out, including processing payments, issuing invoices, and ensuring a smooth departure experience.

Customer Service:

- Provide exceptional customer service by addressing guest inquiries, requests, and concerns with professionalism and courtesy.
- Offer information about hotel facilities, services, and local attractions.
- Handle guest complaints or issues promptly and effectively, seeking assistance from supervisors when necessary.

Reservations and Room Assignments:

- Assist guests with making reservations and modifications to existing bookings.
- Ensure accurate room assignments and maintain knowledge of room availability.
- Answer incoming phone calls in a polite and helpful manner.

Cash Handling:

- Handle cash, card transactions, and guest billing accurately.
- Maintain a balanced cash drawer and follow hotel cash handling procedures.

Guest Services:

- Arrange transportation, laundry and other services for guests upon request.
- Keep guest services area clean and well-organized.

Qualifications:

- Previous experience in a customer service or front desk role is preferred.
- Excellent communication skills, both verbal and written.
- Strong interpersonal skills and a welcoming demeanor.
- Proficiency in using hotel management software or reservation systems is a plus.
- Attention to detail and the ability to handle multiple tasks simultaneously.
- Flexibility to work shifts, including evenings, weekends, and holidays.

How to Apply:
Ph: +91 8086913966

**Salary**: ₹14,500.00 - ₹17,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Speak with the employer**
+91 8086913966

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