Coo- Avi

**Location**: Mumbai, Maharashra

**About Us**:
Founded in 2007, the E-commerce company, Ergode with a global reach of more than 120 countries and over 100 marketplaces. We have catered to over 5 million customers worldwide in a short amount of time. Currently, we have 21 curated websites that bring to our customers. We are a Houston, Texas-based corporation and have been in the business for almost 15 years. We have a dedicated and strong team of 650+ associates and we are continuously adding new people to our team. Ergode is consistently ranked among the top online shopping destinations as we have been rated as the Top 30 Sellers on Amazon, and Top 5 in Walmart, and have also managed to achieve the number 1 ranking on eBay.

**Our Businesses |**AMI VENTURES INC. | VIR VENTURES INC. | BOSON TECHNOLOGIES |

**Our Brands**| MALCO MODES | BELLA SOUS | RED CUP LIVINGS | KEEBLE OUTLETS | STORE INDYA | VIZARI SPORTS | SHALIN INDIA | WRISTY BUDDY I BOLABALL I US TECH I HERBAL CONCEPTS | MORNING STAR | YARDLIO | KOZI | CLEAN BOTTLE |

**Key Responsibilities**:

- Business Strategy and Growth:Develop and execute strategic plans to drive year-on-year growth. Identify and pursue new business opportunities, including international expansion. Explore reverse arbitrage opportunities, sourcing products from EU/UK/Japan/India marketplaces to the USA marketplace.
- Leadership and Team Management: Lead and oversee all department heads, including Vendor Relations, Cataloging and Inventory, Operations, Customer Service, Logistics, and Account Managers. Foster a culture of innovation, collaboration, and high performance. Work closely with department heads to ensure seamless cross-functional coordination.
- Marketplace Management: Oversee the performance of the USA marketplace, international sales, and the book marketplace. Ensure sales and profit targets are met or exceeded. Collaborate with Account Managers to drive marketplace success.
- Supply Chain and Operations: Streamline operations, ensuring efficient order fulfillment, tracking, and reporting. Monitor and maintain marketplace metrics such as cancellation rate, valid tracking rate, and on-time delivery rate. Optimize logistics for international shipments, maintaining SLAs.
- Customer Experience: Enhance the customer service function to maintain high levels of customer satisfaction. Manage returns, working to redirect as many as possible to suppliers. Monitor customer service metrics, including response time, claims, and feedback.
- Financial Management: Collaborate with the finance team to create and manage budgets. Provide sales forecasts with a focus on profitability. Ensure sound financial management practices.
- Technology Integration and Innovation: Collaborate with internal or external Tech teams to automate processes and enhance efficiency. Explore opportunities to leverage AI and reduce manual work. Keep the business at the forefront of technology in the eCommerce industry.

**Qualifications**:

- Proven track record of successful leadership in eCommerce or a related industry.
- Strong strategic thinking and business development skills.
- Experience in managing diverse teams and fostering a culture of innovation.
- Deep understanding of eCommerce market trends and technology.
- Exceptional communication and negotiation skills.
- Financial acumen and experience with budgeting and forecasting.

**Soft Skills**:

- Business Strategy and Innovation: The ability to think strategically, identify growth opportunities, and innovate business processes.
- Leadership and Management: Skills to lead and manage teams effectively, fostering collaboration, innovation, and high performance.
- Communication: Strong communication skills are essential for conveying ideas, goals, and strategies to both internal teams and external stakeholders.
- Problem Solving: Being adept at identifying issues, analyzing root causes, and devising effective solutions.
- Adaptability: The eCommerce landscape is dynamic; being open to change and adapting to new trends is crucial.
- Negotiation: Negotiating with vendors, partners, and suppliers to ensure favorable terms and agreements.
- Decision Making: Making informed and timely decisions based on data and insights to drive the business forward.
- Conflict Resolution: Addressing conflicts within the team or with external parties in a constructive manner.

**Technical Skills**:

- Marketplace Management: Understanding how to effectively manage multiple marketplaces, both domestic and international.
- Supply Chain Optimization: Knowledge of supply chain processes, logistics, and order fulfillment to ensure efficient operations.
- Financial Management: Understanding financial metrics, budgeting, forecasting, and profitability analysis.
- Data Analysis: Ability to analyze marketplace metrics, customer data, and sales trends to inform strategic decisions.
- Customer Service Management: Skills in managing customer service functions, handling returns, and