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Telecaller
2 weeks ago
**Telecaller**:
The Telecaller is responsible for making outbound or inbound calls to clients or potential customers, promoting services or products, answering inquiries, and achieving sales targets or goals. The role also involves building and maintaining relationships with customers to ensure satisfaction and repeat business.
**Key Responsibilities**:
- Make outbound calls to potential or existing customers.
- Promote products, services, or offers over the phone.
- Achieve individual or team sales targets.
- Provide detailed information about products/services, answer customer queries, and resolve concerns.
- Maintain accurate records of calls, customer information, and feedback.
- Follow up with customers to ensure satisfaction and repeat business.
- Update customer databases with correct information and follow-up details.
- Prepare daily or weekly reports on sales or customer feedback.
- Handle customer objections and rejections professionally.
- Coordinate with other departments to ensure smooth service delivery.
**Skills and Qualifications**:
- High school diploma or equivalent (a bachelor’s degree is a plus).
- Proven experience in telemarketing or customer service is an advantage.
- Strong communication skills and fluency in the required language(s).
- Ability to persuade and influence others.
- Active listening skills and the ability to resolve issues.
- Basic computer knowledge (MS Office, CRM software, etc.).
- Patience and resilience in handling customer concerns.
- Strong multitasking and organizational abilities.
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
**Experience**:
- Telecalling: 2 years (required)
- Convensing skills: 2 years (required)
- Fluent English: 3 years (required)
Work Location: In person
