Floor Executive

1 week ago


Gurugram Haryana, India Fraterniti foods pvt ltd Full time

**Job Summary**:
The Floor Executive is the on-ground leader during service, responsible for coordinating staff, managing guest flow, ensuring a lively yet professional atmosphere, and resolving real-time issues to ensure seamless service. You will act as a direct extension of management on the floor.

**Key Responsibilities**:Guest Experience & Service**
- Greet and interact with guests to ensure satisfaction and memorable experiences
- Handle reservations, VIP guests, and special requests with discretion and efficiency
- Quickly address and resolve guest concerns or complaints
- Ensure floor is clean, organized, and presentable at all times

**Team Coordination**
- Support and guide waitstaff, runners, and bar team during shifts
- Communicate table assignments, section rotations, and special notes
- Ensure team maintains proper service standards, uniform, and conduct
- Assist in new staff training and on-the-job coaching

**Floor Operations**
- Oversee table turnovers, guest seating, and flow during high-volume periods
- Monitor ambiance (lighting, music levels, crowd control)
- Liaise with kitchen and bar to ensure timely service and communication
- Support bar-backs and bussers when needed to keep service smooth

**Control & Compliance**
- Ensure responsible alcohol service and age verification procedures
- Enforce house policies related to guest behavior and safety
- Maintain compliance with health and safety standards

**Qualifications**:

- 1-3 years of experience in hospitality or nightlife preferred
- Energetic, proactive, and composed under pressure
- Excellent interpersonal and communication skills
- Confident in managing fast-paced, high-volume service
- Strong problem-solving and decision-making ability
- Flexible schedule - must be available nights, weekends, and holidays

**Perks**:

- Competitive salary/tips + performance bonuses
- Opportunity to grow into supervisory or assistant manager roles
- Staff discounts and event access
- A chance to be part of a vibrant, fast-paced hospitality team

Pay: ₹24,000.00 - ₹26,000.00 per month

Work Location: In person



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