Customer Service Representative

11 hours ago

Chennai, India D'Soul Development Services LLP Full time

**Location**: Kottivakkam, Chennai
- **Work from Office**_

**Role**:Customer Service Representative/Executive
**Industry Type**: Beauty/Personal Care
**Department**: Customer Success, Service & Operations
**Employment Type**: Full Time, Permanent

**Job description**
- Respond to customer inquiries, reviews, and questions on social media platforms such as Instagram, Facebook, Twitter, eMail, Chat and Calls.
- Understand, prioritise and escalate client feedback and feature requests to the internal product team.
- Provide prompt, accurate and detailed information about our products and services to customers.
- Proactively resolve customer issues, taking ownership of the customer experience.
- Research and promptly answer consumer questions posted.
- Measure, track, and report on key interaction success metrics.
- Deal with technical related queries, help and educate the client to use our products.
- Coordinate with Clients for queries and shipments/orders.
- To handle documents related to orders, data entry, reporting and filing.

**Requirements**:

- Education - UG or Equivalent, Experience - 0 till 2 years
- SPOKEN HINDI is a must.
- Excellent written and verbal English communication skills are a must.
- Independent, responsible, proactive, well-organized & able to work under pressure.
- Proficient in MS Office and the ability to learn new software and systems.
- Familiarity with e-commerce platforms is a plus (not mandatory).

**Job Types**: Permanent, Full-time

**Salary**: ₹175,000.00 - ₹350,000.00 per year

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Where do you live currently? Please mention the name of the place exactly where you are located.

**Education**:

- Bachelor's (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

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