Service Advisor

3 days ago

Salem, India Client for connecting hearts Full time

**Hi All,**

**Position - Service Advisor ( Exp in Commercial Vehicle OR Passenger Vehicle )**

**Experience - 2years to 5 years**

**Industry - Commercial Vehicle**

**Prime Responsibilities**

Greeting & Attending to Customer

Check the vehicle and listening to customer voice and recording the type of repair

Preparing Manual and Electronic Job Card as per SOP

Providing the required details to Floor Workshop and to liaise and schedule as per the need of the hour

To give professional and fair communication to the customer.

To handle customer grievances and preferences accordingly and to look out for amicable solution

Providing Proactive information to works manager with respect to customer complaints if any

To Treat customers gently and aim for highest satisfaction index

Ensure proper billing for the works performed

Ensure invoice and payment from customers and report to record the same.

Follow OEM and dealers process to enrich customer satisfaction and dealer profitability

**Mandatory skill required** - Exhibiting Professionalism, Energy and Patience Listening, Critical and Crisis Management

Core Competency

Relationship

Timeline driven.

Self Driven

Ownership

Team Coordination

**Benefits**:

- Provident Fund

Schedule:

- Morning shift

Supplemental pay types:

- Performance bonus

**Experience**:

- Commercial vehicle: 2 years (preferred)

Work Location: In person

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