Tele Caller Executive

5 days ago

Kalikapur Kolkata West Bengal, India Vistevia Agro Pvt Ltd Full time

Handling Invoices of online orders.
- conducting customer satisfaction surveys to understand what areas of the company's services need improvements
- dealing with customer issues and churning out an easy-to-follow solution
- managing payment and delivery of customer orders
- Delayed Delivery Follow up &returned parcel management
- Order entry in Ship rocket & follow up for weight discrepancy.
- Helping customers choose the right product for their requirements and budget
- handling customer concerns and complaints in a timely manner
- informing customers of upcoming promotions or deals
- establishing a positive rapport with all clients and customers in person or via phone
- forming reports based on customer satisfaction statistics and order
- fixing appointments based on the availability of customers and clients
- interacting with customers to ensure they have a desirable and shareable experience

Location - Kalikapur,Kolkata(Near Metro Cash & Carry Mall)

**Time :10am : 6pm (Monday to Saturday)**

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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