
Store and Support Coordinator
2 days ago
Store Management:
- Oversee the day-to-day operations of the store, ensuring all CCTV products are properly stocked, organized, and accounted for.
- Maintain accurate inventory records and perform regular stock checks to prevent discrepancies.
Stock Management:
- Monitor stock levels and coordinate with Head office for replenishment when necessary.
- Manage incoming and outgoing stock, ensuring all items are correctly labeled and stored.
Complaint Handling:
- Receive and log customer complaints related to CCTV products and services.
- Ensure complaints are addressed promptly and effectively, coordinating with relevant teams as needed.
Task Coordination:
- Assign tasks to the support team, ensuring that customer issues are resolved quickly and efficiently.
- Monitor the progress of support tasks and provide updates to customers as required.
Customer Service:
- Assist customers with inquiries, providing information on products, services, and warranties.
- Ensure a high level of customer satisfaction by delivering excellent service and support.
Reporting:
- Prepare regular reports on stock levels, complaint resolutions, and support team performance.
- Provide insights and recommendations to improve store operations and customer service.
Collaboration:
- Work closely with the sales team to ensure stock availability for customer orders.
- Coordinate with the technical team to ensure smooth installation and maintenance of CCTV systems.
**Skills**:
- Strong organizational and time-management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in inventory management software and MS Office Suite.
- Problem-solving skills with attention to detail.
Personal Attributes:
- Ability to work under pressure and handle multiple tasks simultaneously.
- Customer-focused with a proactive approach to resolving issues.
- Team player with the ability to coordinate effectively across departments.
Other Requirements:
- Basic technical understanding of CCTV products is an advantage.
Pay: ₹10,000 - ₹15,000 per month
**Education**:
- Bachelor's (preferred)
Gender: Male OR Female
**Experience**:
- total work: 1 year (preferred)
- Client Support: 1 year (preferred)
Work Location: In person (Office Work)
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
- Morning shift
**Experience**:
- Client Support: 1 year (preferred)
- total work: 1 year (preferred)
Work Location: In person
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