System Admn

System IT Administrator - Hotel Industry

**Department**: Information Technology
**Reports to**: GM
**Location**: Clover Greens Pvt, Ltd, Sarjapur
**Employment Type**: Full-time

Position Summary

Key Responsibilities

**Systems Management & Maintenance**
- Administer and maintain Property Management Systems (PMS)
- Manage Point of Sale (POS) systems for resort/hotel
- Oversee reservation systems, channel management, and revenue management platforms
- Maintain guest Wi-Fi networks, in-room technology, and digital signage systems
- Support telephone systems, including VoIP and traditional PBX systems

**Infrastructure & Network Administration**
- Monitor and maintain servers, workstations, and network equipment
- Manage Windows/Linux server environments and virtualization platforms
- Ensure network security, firewalls, and data backup systems
- Implement and maintain cybersecurity protocols and compliance standards
- Oversee cloud-based services and hybrid infrastructure solutions

**Guest Technology Support**
- Troubleshoot in-room technology issues (smart TVs, streaming services, connectivity)
- Manage guest internet access and troubleshoot connectivity problems
- Maintain conference room AV equipment and meeting technology

**User Support & Training**
- Provide technical support to hotel staff across all departments
- Create and maintain IT documentation and user guides
- Respond to help desk tickets and resolve technical issues promptly

Required Qualifications

**Education & Certifications**
- Bachelor's degree in Information Technology, Computer Science, or related field
- Industry certifications preferred (CompTIA, Microsoft, Cisco, VMware)
- Hotel-specific system certifications (Opera, Micros, etc.) a plus

**Experience**
- 3-5 years of IT administration experience, preferably in hospitality
- Experience with hotel management systems (PMS, POS, reservations)
- Knowledge of network administration and Windows/Linux environments
- Experience with virtualization technologies and cloud platforms

**Technical Skills**
- Proficiency in hospitality software platforms
- Strong networking knowledge (TCP/IP, VLANs, wireless technologies)
- Database management experience (SQL Server, MySQL)
- Knowledge of cybersecurity best practices and compliance requirements
- Experience with backup and disaster recovery solutions

Preferred Qualifications
- Previous hotel operations experience
- Knowledge of payment processing systems and PCI compliance
- Experience with integrated hotel technology ecosystems
- Project management experience
- Understanding of hotel industry regulations and data privacy requirements

Key Competencies
- Strong problem-solving and analytical skills
- Excellent communication and customer service abilities
- Ability to work independently and manage multiple priorities
- Flexibility to work varied schedules, including evenings, weekends, and holidays
- Detail-oriented with strong documentation skills
- Ability to work under pressure in a fast-paced environment

Working Conditions
- Primarily office-based with frequent travel throughout hotel property
- Occasional after-hours support required for system maintenance
- 24/7 on-call availability for critical system issues

Compensation & Benefits
- Competitive salary commensurate with experience
- Health Insurance
- Hotel discounts and travel benefits

*

This role is ideal for an IT professional who enjoys the dynamic hospitality environment and wants to contribute to creating exceptional guest experiences through technology.

**Job Types**: Full-time, Permanent

Pay: ₹30,000.00 - ₹40,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person