Salesforce Service Cloud Ba

2 weeks ago

Remote, India Novus automation Pvt Ltd Full time

JD:
Roles and Responsibilities:
 Salesforce Service Cloud hands on and Amazon Connect good to have

 BA Skills (User Stories, JIRA, Agile Methodology)

 Experience using Salesforce or similar CRM Products to develop client or business solutions

 Hands on experience configuring Salesforce or similar CRM Product, including workflows,

Work with clients and end-users to gather, understand, and define business requirements.

 Good to have any Salesforce certification.

 Hands-on Experience in automation such as Workflow, Process builder, and Flows (In
- depth knowledge is Mandatory)

 Evaluate and incorporate new technologies into new and existing frameworks and solutions

 as applicable Collaborate with and mentor members of the team and other co-workers

 Participate in key meetings with clients including requirement sessions, system demos user acceptance testing, and end-user training.

 Good to have coding skills but not mandatory
 Must have experience in handling multiple projects and deliver them on time.

 Excellent communication skills and ability to communicate at all levels of the organization

 Ability to translate business requirements into technical deliverable

 Strong Experience in working with Data management tools

 Strong documentation, prioritization and training skills.

Pay: ₹50,000.00 - ₹100,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you an immediate joiner and you are okay with 6:00 pm to 3 AM shift time?

**Education**:

- Bachelor's (required)

**Experience**:

- BA skills (jira,agile): 6 years (required)
- automation Like workflows,flow and process builder: 6 years (required)
- data management tools: 6 years (required)
- salesforce cloud service BA: 6 years (required)

**Language**:

- English (required)

Work Location: Remote

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