Current jobs related to Client Care Executive - Bengaluru Karnataka - Standard Chartered

  • Customer Care Executive

    1 day ago

    Whitefield, Bengaluru, Karnataka, India National Dental Care Full time

    Position - Customer Care Executive Education - Above 10+2 Experience - Minimum 1 year Should have good communication skills Should handle the patients calls Appointment scheduling, Followup, and Feedback Should have relevant experience Salary good at industry Good system knowledge **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00...

  • Client Care Executive

    1 week ago

    Bengaluru, India Covenant Consultants Full time

    Standard Chartered Bank is seeking a dynamic and customer-focused individual to join our Indian Client Care team as a Customer Care Executive. In this role, you will be responsible for providing exceptional customer support and resolving inquiries related to banking products and services, primarily through voice interactions. If you are a service-oriented...

  • Customer Care Executive

    2 weeks ago

    Bengaluru, India Customer Care Executive Full time

    Telecalling to customers after service and before **Job Types**: Full-time, Contract **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Paid sick time Schedule: - Morning shift Supplemental pay types: - Performance bonus **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - Technical support:...

  • Executive - Patient Care Counsellor

    6 days ago

    Bengaluru, India Lifebridge Senior Care Pvt Ltd Full time

    Position Summary The Patient Care Counsellor Executive is responsible for managing client communications and counselling for all incoming and outgoing enquiries related to patient care services. The role includes handling calls and emails, recording and routing leads via CRM, ensuring timely responses, and supporting data and customer engagement functions....

  • Care Executive

    2 weeks ago

    Bengaluru, Karnataka, India HomeLane Full time

    Job Description - Job Title: Care Executive Department: Care Location: Bangalore **Job Description**: As a Care Executive, you will play a key role in managing post-installation support and driving customer satisfaction for the assigned cities. You will be the primary point of contact between customers, vendors, and internal teams to ensure timely and...

  • Home Care Nursing

    7 days ago

    Bengaluru, Karnataka, India EASY HOME HEALTH CARE SERVICES Full time

    **Job Title: Compassionate & Dedicated Live-In Home Care Specialist - Transform Lives, Live Comfortably, Make a Real Difference, 24/7!** **Are you a naturally caring individual with a heart for helping others live comfortably and independently in their own homes? Do you possess unwavering empathy, a strong sense of responsibility, and a genuine desire to...

  • Customer Care Executive

    7 days ago

    Bengaluru, Karnataka, India Bethliving Full time

    The customer care executive will collaborate with clients to design and deliver interior spaces that reflect their style, needs, and budget. With one year of customer care experience, strong computer knowledge, and a Plus 2 qualification, the consultant will provide excellent customer service, develop creative design solutions, and use design software to...

  • Caretaker - Home Care

    2 weeks ago

    Kalyan Nagar, Bengaluru, Karnataka, India Lifetime Health Plus Care Pvt Ltd Full time

    Job description: **About Us**: **Lifetime Health** is a trusted provider of professional home healthcare services, committed to delivering compassionate and skilled nursing, physiotherapy, and caregiver support. We pride ourselves on offering high-quality care that promotes patient comfort, dignity, and well-being at home. **Job Summary**: We are seeking...

  • Client Care Executive

    1 week ago

    Bengaluru, Karnataka, India Standard Chartered Full time

    **JOB SUMMARY** - In charge of day to day management of team and accountable for their results - Set targets, review results, deal with individual performance and manage delivery of KPIs - Ensure that team meets required Targets - Manage, motivate and train team to ensure that performance is optimized - Ensure that team is not providing any incorrect...

  • Customer Care Executive

    6 days ago

    Bengaluru, India Capella & Alhena Client Solutions Pvt Ltd Full time

    Urgent requirement of CRM executive or customer care executive in a residential complex located in mysore road . please contact Job Types: Full-time, Permanent Pay: ₹11, ₹27,403.53 per month Benefits: Health insurance Provident Fund Work Location: In person

Client Care Executive

2 weeks ago

Bengaluru Karnataka, India Standard Chartered Full time

**Job Summary**
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules / regulations and group policies
- Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg - proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable)

**Key Responsibilities**

**Strategy**
- Awareness and understanding of the Group’s business strategy and model appropriate to the role

**Business**
- Awareness and understanding of the client care centre inbound role and the impact of economic and market environment in which the Group operates

**Processes**
- Responsible for executing and supervising the Service Levels, identifying the business opportunities, challenges, constraints which needs to get highlighted and bring in controls.

**People & Talent**
- Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
- Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
- Employ, engage and retain high quality people, with succession planning for critical roles.
- Responsibility to review team structure/capacity plans.
- Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives

**Risk Management**
- The ability to interpret the Call drivers, identify key issues based on this information and put in place appropriate controls and measures

**Governance**
- Responsible for assessing the effectiveness and deliver effective governance, oversight, if necessary, oversee changes in these areas;
- Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the [country / business unit / function/[team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

**Key stakeholders**
- Client Experience Team

**Skills and Experience**
- BCOM OR EQUVILENT

**Qualifications**
- Basic computer skills

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our uniq