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Operations Executive(Hyderabad)
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**Key Roles and Responsibility**
1. Ensure the riders availability is planned for the next day
2. Ensure that riders arrive at reporting location on time
3. Ensure alternate arrangements are made if an assigned rider does not report in the reporting location
4. Monitor the end to end delivery process - From the time the customer places the order to the time the end customer receives the order and all payments cleared.
5. Plan and assign schedule orders
6. Ensure SLA are met with no escalations from customer.
7. Ensure that all COD’s are paid back to the customer or Qwqer the same day
8. Ensure that drivers are properly allocated to meet customer requirement keeping a constant check on the driver productivity.
9. Must have updated ground level information and must be willing to go on the field to conduct spot audits, meet riders and
keep them updated on the driver app release, training requirements etc.
10. Assist in sourcing and recruitment of quality delivery executives and drivers by referral programs and field sourcing
11. Ensure that all documents are checked and verified before onboarding a delivery executive.
12. Timely information must be provided to the customer service team
13. Ensure to meet our high standards for customer satisfaction
14. Ensure all business are conducted in accordance with the company’s operational and safety procedures ensuring minimum risk to drivers and the business
**Salary**: ₹18,000.00 - ₹21,000.00 per month
Schedule:
- Flexible shift
Ability to commute/relocate:
- Hyderabad, Hyderabad - 500072, Telangana: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Operations: 1 year (preferred)
