Finacle Support 6 to 9 Years Hyderabad

7 days ago

Hyderabad, India Capgemini Full time

**Primary Skill**:
- Application improvements ranging from performance and operational improvements, identification and remediation of system and automate Toils.
- Automation of manual activities/ processes and System Health checks for Production teams. (Automation experience required) and ensuring SLIs/ SLOs are met.
- Working in a stretch role to take forward production issues from analysis to production fix/deployment
- Follow Production Support Processes and giving input to strengthen time to time

**Secondary Skill**:

- Providing status to leads, stakeholders and working with vendors to review the design/fix/enabling for production deployment
- Own communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications with management
- Coordinate recurring issues and ensure long-term resolution through proper Incident and Problem Management
- Working with various teams like Infrastructure, development team to resolve, analysis of root cause for complex issues and outages
- Strong stakeholder management skills with focus on continuous service improvement, consistent delivery and stability of production.
- Drives Root Cause Analysis with technology partners, post incident resolution and facilitates RCA reviews.
- Work with Risk team to respond timely to Audit & Risk RFIs. Manage Audit walkthroughs
- Must have Good functional knowledge of FINACLE in Loans (Retail and Corporate), Collaterals/Limits, interfaces & CASA-TD modules.
- Analyze incidents in Finacle and Customer master systems and providing solution/work around for the issues independently.

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