Bpo/call Center

2 weeks ago

Surat, India Kiotel Hospitality Private Limited Full time

**Customer Service Associate - Virtual Front Desk (Hospitality)**

**Call Center/BPO**

**Location**: Althan, Surat

**Position Type**: Full-Time

**Shift Timings**: Rotational Shifts - 7am-3pm, 3pm-11pm, 11pm-7am

**Days of Work**: 6 days a week

**Salary Range**: ₹16,000 to ₹26,000 per month

**Responsibilities**:

- Provide remote support to hotel guests by handling check-in and check-out processes.
- Respond promptly and professionally to guest inquiries and concerns.
- Ensure accurate and up-to-date information is provided regarding hotel services, facilities, and local attractions.
- Collaborate with the on-site hotel staff to ensure seamless guest experiences.
- Maintain a high level of empathy, patience, and customer service while addressing guest needs.

**Requirements**:

- Strong communication skills in English, both written and spoken.
- Prior customer service experience is a plus
- Ability to handle high-pressure situations and prioritize tasks effectively.
- Flexibility to work in rotational shifts.
- A passion for delivering exceptional customer experiences.
- Basic computer skills and proficiency in using virtual communication tools.

**Benefits**:

- Competitive salary within the range of ₹16,000 to ₹26,000 per month.
- Opportunity to work remotely and contribute to a global hospitality network.
- Comprehensive training and ongoing support to enhance customer service skills.
- Exposure to the hospitality industry and guest service operations.
- Dynamic and collaborative work environment.

**Salary**: ₹16,000.00 - ₹26,000.00 per month

**Benefits**:

- Flexible schedule
- Food provided
- Paid time off

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Shift allowance

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Work: 1 year (preferred)

**Language**:

- English (required)

**Speak with the employer**
+91 7016575713

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