Sme - Azure Managed Services

**Key Result Areas**

**Responsibilities**
- Manages overall personnel, performance, daily operations and discipline of self
- Drive specific improvement projects as required by Management Team from time to time
- Be accountable and responsible for actions taken by self and Team
- Take ownership of tasks assigned
- Providing training to new and existing team members whenever required
- Handling escalations, complains, doing RCA and sharing detailed reports with Management and clients.
- Auditing cases, sharing feedback, and coaching the team as required
- Preparing and Managing KBs.
- Working with management towards regular process improvement
- Handling typical issues as per the requirement whenever required
- Help Tier 1 & Tier 2 resources to address the issues on Azure related to various Services available on Azure platform
- Will be responsible for updating, sharing daily, weekly & monthly tickets tracker & analysis.
- Defining key management routines and governance strategy to ensure effective business process execution
- Should have technical bent of mind to use available tools and platforms to diagnose and troubleshoot reported issues for various services.
- Responsible for handling individual projects related to new implementations, improvisations, or migrations from multiple source platforms.

**Required Skill Set**
- Graduate in any stream

4 to 6 years of Experience providing Helpdesk and Manage Service in Microsoft Cloud and On-premises environment.
- Holding relevant certifications on Azure (AZ 104, AZ-305, AZ-500 etc),
- Exposure and certifications on multi cloud platforms AWS and GCP would be an added advantage
- Good with Client Management
- Good with Team Management
- Responsible for New Client Onboarding. o People Development
- Excellent verbal & written Communication skills
- Should have excellent customer handling & listening skills
- Strong analytical skills
- Strong problem-solving skills
- Quick decision maker and fast learner
- Experience in handling multiple tasks
- Result Oriented & able to deliver within timelines
- Willing to work in 24/7 Environment, 5 Days working, and Rotational Shift.

**Technical Skills**:

- Extensive knowledge of Win 10, Server 2012, 2016 + and LINUX servers OS
- Platform Monitoring and Management
- Virtual Machine monitoring and management
- Relevant Experience on Patch Management implementations
- Security Monitoring & Management (Next Gen EDR + SOC)
- Storage Monitoring & Management
- Backup Monitoring & Management
- Extensive working exposure with Azure Monitor, Advisor.
- Extensive knowledge of Azure IAAS and Windows Server Environment.
- Extensive knowledge of on-prem & Azure Hybrid Configuration & troubleshooting
- Able to troubleshoot complex Azure Environmental Issues.
- Able to analyze Azure Logs and provide RCA of the reported issues
- Relevant experience on Azure services Auto Scaling, Networking, NSG, VPN (Express Route, P2S & S2S), Backup (BDM configuration on Hyper-V, VMWARE & Physical) & troubleshoot related issues, ASR (VMWARE, Hyper-V, AWS & Physical), Subscription Management, Automation Scripts, Azure AD management, Azure MFA configuration

Azure APP Services
- Should have relevant knowledge of on-prem & Azure Hybrid Environment
- Should have hands-on knowledge in AZURE AD and implementation.
- Should have Azure PowerShell knowledge
- Able to troubleshoot all Azure Complex IAAS services issues
- Should have performance monitoring and troubleshooting activities
- Knowledge of Active Directory, DNS and DHCP
- Knowledge and hands on experience on Active Directory.
- Hands-on experience on GPO
- Knowledge on Managing various RMM Tools e.g. Connectwise automate, Manage engine or others.
- Troubleshoot & manage Microsoft Azure client’s issues on daily basis.
- Hands-on experience on File and Print services/ Network printer installations
- Knowledge about Antivirus/End point protection (Symantec/MacAfee/Trend. Etc.)
- Knowledge about Data backup & recovery
- Good Networking knowledge

Pay: ₹80,000.00 - ₹100,000.00 per month

**Experience**:

- Manage service azure: 4 years (preferred)
- networking, troubleshooting: 3 years (preferred)

License/Certification:

- Azure Certification (preferred)

Work Location: In person