Tele Caller Executive

4 days ago

Gomtinagar Lucknow Uttar Pradesh, India PRAYAG UDYOG PRIVATE LIMITED Full time

_**Job Summary**_
- The Tele Caller will be responsible for contacting potential and existing customers to promote automobile products & services, schedule appointments, and follow up on leads. The role involves providing excellent customer service, addressing inquiries, and supporting the sales & service team to achieve dealership targets._

**Key Responsibilities**
- Contact potential customers using the provided leads to introduce vehicles and dealership services.
- Follow up with existing customers for repeat business, service reminders, feedback or promotional offers.
- Answer customer queries regarding vehicle models, features, pricing, and financing options.
- Provide information on ongoing promotions, discounts, or special offers on products & services.
- Schedule showroom visits for prospective buyers/customers.
- Coordinate with the sales & service team to ensure a smooth handover of leads.
- Maintain accurate records of calls, customer interactions, and outcomes in the CRM system.
- Update customer information and track lead progress.
- Handle customer complaints or concerns professionally and escalate to supervisors when necessary.
- Assist the sales team by qualifying leads and identifying customer needs.
- Promote accessories, extended warranties, or additional services as per dealership guidelines.

**Qualifications and Skills**
- **Education**: A Bachelor’s degree is essential
- **Experience**: 1-2 years of experience in tele calling, customer service, or sales, **preferably in the automobile industry**.
- **Skills**:

- Excellent verbal communication and active listening skills.
- Strong persuasion and negotiation abilities.
- Basic knowledge of automobiles and their features.
- Familiarity with CRM software and MS Office.
- Ability to handle objections and work under pressure.
- **Attributes**:

- Polite, professional, and customer-oriented demeanor.
- Self-motivated with a target-driven approach.
- Team player with good interpersonal skills.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person

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