Tele Caller Executive
2 days ago
_**Job Summary**_
- The Tele Caller will be responsible for contacting potential and existing customers to promote automobile products & services, schedule appointments, and follow up on leads. The role involves providing excellent customer service, addressing inquiries, and supporting the sales & service team to achieve dealership targets._
**Key Responsibilities**
- Contact potential customers using the provided leads to introduce vehicles and dealership services.
- Follow up with existing customers for repeat business, service reminders, feedback or promotional offers.
- Answer customer queries regarding vehicle models, features, pricing, and financing options.
- Provide information on ongoing promotions, discounts, or special offers on products & services.
- Schedule showroom visits for prospective buyers/customers.
- Coordinate with the sales & service team to ensure a smooth handover of leads.
- Maintain accurate records of calls, customer interactions, and outcomes in the CRM system.
- Update customer information and track lead progress.
- Handle customer complaints or concerns professionally and escalate to supervisors when necessary.
- Assist the sales team by qualifying leads and identifying customer needs.
- Promote accessories, extended warranties, or additional services as per dealership guidelines.
**Qualifications and Skills**
- **Education**: A Bachelor’s degree is essential
- **Experience**: 1-2 years of experience in tele calling, customer service, or sales, **preferably in the automobile industry**.
- **Skills**:
- Excellent verbal communication and active listening skills.
- Strong persuasion and negotiation abilities.
- Basic knowledge of automobiles and their features.
- Familiarity with CRM software and MS Office.
- Ability to handle objections and work under pressure.
- **Attributes**:
- Polite, professional, and customer-oriented demeanor.
- Self-motivated with a target-driven approach.
- Team player with good interpersonal skills.
**Job Types**: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Work Location: In person
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