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International Customer Service Advisor

2 weeks ago

Gurugram Haryana, India Indifi Technologies Pvt. Ltd Full time

**Role Title:

- **Contact Centre Agent

**Reports To:

- **Team Leader

**Business Group:

- **Emaar Properties

**Location:

- **Emaar Contact Center Office

**WHAT YOU WILL DO**

**WHAT YOU WILL BE RESPONSIBLE FOR**
- Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers.
- Be a first point of contact to handle and resolve customer enquiries with accurate information.
- Evaluate problems of the customers and provide logical lasting solutions.
- Identify and escalate issues appropriately and ensure a timely response.
- Ensure best in class customer satisfaction (CSAT)
- Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.
- Ensure escalations are followed up within specified timeline.
- Go the extra mile to WOW each Customer you connect with
- Build customer loyalty by follow-up of customer calls.
- Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company.
- Schedule adherence as per business requirements
- Works effectively within the team and contributes to a healthy team-oriented environment.
- Completes assigned tasks within given deadlines.

**WHAT YOU WILL NEED TO SUCCEED**
- Minimum Diploma Degree /bachelor’s degree
- Minimum 1 years of Contact Centre experience in a Soft Skill driven environment
- Good English language skills required. (Arabic language skills preferred)
- Good problem-solving skills
- Strong interpersonal and organizational skill
- Good computer skills in all MS Office packages
- Comfortable to work within an agile team

**WHAT WE BELIEVE IN**
- We put **CUSTOMER FIRST**:

- We have **OWNERSHIP MINDSET**:

- We are **FAST PACED**:

- We **WIN TOGETHER**:

- We work as **ONE EMAAR** team

**Job Types**: Full-time, Permanent

**Salary**: ₹400,000.00 - ₹600,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (preferred)

Ability to Commute:

- Gurugram, Haryana (required)

Ability to Relocate:

- Gurugram, Haryana: Relocate before starting work (required)

Work Location: In person