Omni Sports Advisor

3 days ago

Camp Pune Maharashtra, India Decathlon Full time

_To deliver exceptional customer experience and drive omnichannel business growth through sport, layout excellence, and sustainability._

**Key Responsibilities**:
**1. WOW Customer Experience**

Engage customers with a smile and understand their needs

Promote sports and build communities

Recommend the right products and services across store, app, and website

Ensure smooth checkout and customer satisfaction

Offer circular services like buyback, repairs, and personalization

**2. WOW Layout**

Create safe, clean, and engaging layouts

Highlight omnichannel offers and full product ranges

Ensure product availability and accurate inventory

Promote complementary products and circular options

Drive layout performance and business growth

**Performance Indicators**:
Customer Satisfaction %

Circular Turnover

GMV (Omni Turnover)

Stock Availability, SCF %, New Customer Growth

**Skills Developed**:
Customer Interaction, Product Knowledge, Merchandising

Stock & Layout Management, Circularity

Digital Mindset, Commercial Dynamism, Team Collaboration

**Job Types**: Full-time, Part-time

Pay: ₹25,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Paid time off
- Provident Fund

Work Location: In person

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