Agm - Sales Operations

Job Req ID: 45962
- Location: Noida, IN
- Function: VIBS
- About:

- Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL is an equal opportunity employer committed to diversifying its workforce.

**Job Discription**:
To Support Operation & Sales team by executing daily and monthly activities to ensure accurate and timely reporting of Revenue, Cost and corresponding margin at account/product level. Immediate alert to business leaders on Fraud and Negative margin. All level coordination to close and fix the cause of Revenue/cost disputes.

**Key accountabilities and decision ownership**:

- Rate Card Management - Ensure timely configuration of rates received/sent from/to partners into billing platform.
- Routing Management - Initiating and tracking routing changes
- Dispute management - Internal and external coordination to resolve and fix revenue and Cost dispute
- MIS Reporting and analysis for Voice & SMS
- Fraud & Margin management - Development and implementation of controls for immediate identification & fix.
- Support to Sr. management for requirements and in-depth analysis.
- Deal management - work closely with sales managers for timely closure/monitoring of cost models.

**Key performance indicators**:

- Response time for routing implementation, fraud, dispute resolution.
- Timely revenue/cost invoice to partners.
- Develop and streamline process using automation to maximize efficiency and accuracy.

**Core competencies, knowledge and experience**:

- 10+ years of experience, preferably in carrier voice sales operations.
- Knowledge of telecom technology and product profile in wholesale market
- System understanding: Billing System & ILD Network.
- Database Management (Bi/Hadoop)
- Excellent command on MS-Access and MS-Excel.
- Strong interpersonal skills
- Demonstrate skills in relationship building and relationship management

**Must have technical / professional qualifications**:

- Commercial, technical, financial understanding of the carrier business
- Graduate

**Vodafone Idea Limited** (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership