International Voice Process

5 days ago

Mumbai Maharashtra, India GYANIDA CONSULTANCY SERVICES Full time

**Profile **:EXECUTIVE VOICE PROCESS

**Industry**: BPO/KPO

**Experience**: 6 MONTHS

**Job Location**: MUMBAI

**No. of Vacancies**: 20

**Eligibility**: Any (UG, PG)

**RESPONSIBILITIES:

- **
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and
- Interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time
- Limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

**KEY RESPONSIBILITIES:

- **
- Should have good communication skills
- Ability to work independently with little supervision as well as ability to work within a team
- Excellent Multitasking Skills
- Frequent in **ENGLISH**
- Handling customer complaints

**Benefits**:

- **CAB FACILITY FOR PICK AND DROP**
- **5 Days working + 2 Rotational week off**

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹30,000.00 - ₹35,000.00 per month

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

Work Location: In person

**Speak with the employer**
+91 +918630732878

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