Investment Operations Officer

FNZ is the power behind many high-scale financial services platforms. With over 650 clients, 20+ million end users, and $1.5 trillion in Assets Under Management, we are a truly global organization committed to helping people around the world meet their financial goals.

Key to our success is our Investment Operations division, responsible for quality processing of our Corporate and Retail clients. In fact, FNZ is one of the largest trade processing and providers of end-to-end asset servicing in the world We’re looking for motivated individuals to join us as Investment Operations Officers and help us continue offering excellent support to the finance industry.

Responsibilities
- As an Investment Operations Officer, you will be responsible for all aspects of day-to-day processing, ensuring all processes are followed correctly and completed to the highest quality.
- You’ll be responsible for service delivery to our corporate clients from their core activities, ensuring accuracy, compliance, and achievement of service standards in accordance with client KPIs.
- Work closely with cross functional teams such as Reconciliations, Corporate Actions, Transfers, Dealing, Payment and Settlements, Custody, Client Servicing while ensuring accurate and timely reporting, with focus on quality and prevention.
- Investigation of mutual fund and ETI breaks to take actions to fix at the market or on the platform to make sure trading records are accurate and consistent.
- Effective communication: Investigate, manage and resolve any issues raised by clients relating to the placement of orders.
- Deliver KPIs in relation to customer contractual terms, taking action to prevent failure, through quality processing.
- You’ll help support operational relationships across the global business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.
- Engage with external stakeholders in relation to their team’s issues, service standards, change and risk including clients, custodians, consultants, potential clients, third parties, regulators, and non-executive directors.
- Ensure adherence of operational controls, to reduce errors and mitigate potential for fraud; and deliver reporting / evidence to the Manager and/or Senior Officers to evidence standards achieved.
- Support operational relationships across the Operations business, ensuring collaborative engagement and partnering to achieve the best results and protection for clients and the business.

People
- Maintain training requirements
- Encourage a culture of collaboration, supportive challenge and discussion through openness and ethical decision making.
- Ensure compliance with all mandatory training is completed in a timely fashion.
- Support, implement and manage the FNZ culture, meeting the FNZ conduct standards and focus on collaboration, debate, openness, and engagement for staff.

What We’re Looking For
- Post Grad Degree or equivalent in a finance, business or numerate discipline.
- Experience in using Excel for data analysis.
- The ability to work accurately and to deadlines.
- Excellent interpersonal and communication skills.

About FNZ Culture

Our culture is what drives us. It's at the heart of who we are and everything we do. It's what inspires, excites and moves us forward. Our ambition is to create a culture for growth, one that opens up limitless opportunities for our employees, customers and the wider world. At FNZ we know that great impact is only possible with great teamwork.

That’s why we value the strength and diversity of thought in our global team.

The FNZ Way is the cornerstone of what we do. It is comprised of four values that set the standard for how everyone at FNZ interacts with each other, with our customers, and with all our diverse stakeholders around the world.

1. Customer obsessed for the long-term

2. Think big and make an impact

3. Act now and own it all the way

4. Challenge, commit and win together

Read more about The FNZ Way and our values:
Opportunities
- Right from day one, you will work alongside exceptional, multicultural teams - experts in their respective fields - who will inspire and challenge you to make your greatest impact.
- Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.
- Working in a flexible and agile way that meets the needs of the business and personal circumstances.
- Remuneration, significant financial rewards and career advancement is based on individual contribution and business impact rather than tenure or seniority.
- We provide global career opportunities for our best employees at any of our offices in the UK, EU, US, Canada, South Africa and APAC.

Commitment to Equal Opportunities

At FNZ, we recognize that diversity, equity and inclusion are important factors contributing to our success.