Order Picker/packer

6 days ago

Park Street Kolkata West Bengal, India doma and boma foods pvt ltd Full time

**Job Summary**:
The Order Picker/Packer and Service Associate ensures accurate preparation and packaging of orders while delivering exceptional customer service. This role involves efficiently managing order fulfillment for dine-in, takeout, and delivery services while assisting in maintaining a smooth dining experience for all guests.

**Key Responsibilities:Order Picking & Packing**:

- Accurately pick items from the kitchen and storage areas according to order details.
- Ensure all items, including food, beverages, and condiments, are correctly packed, labeled, and ready for pickup or delivery.
- Verify orders for accuracy and quality standards before handoff.
- Monitor and maintain an organized packing station with sufficient supplies (e.g., containers, cutlery, napkins).

**Guest Service**:

- Greet customers and assist with inquiries related to takeout or delivery orders.
- Provide updates on order status and estimated preparation times.
- Assist dine-in guests with seating, menu guidance, and basic service support during peak hours.
- Handle minor guest concerns and escalate unresolved issues to the manager.

**Coordination & Efficiency**:

- Collaborate with the kitchen staff to ensure timely order preparation.
- Communicate effectively with delivery partners or drivers to facilitate smooth handoffs.
- Prioritize multiple orders efficiently during high-volume periods.

**Cleanliness & Organization**:

- Keep packing and service areas clean, sanitized, and organized.
- Ensure compliance with food safety and hygiene standards.

**Stock Management**:

- Monitor inventory levels of packaging supplies and inform the manager of replenishment needs.
- Assist in organizing storage areas for easy access to supplies and products.

**Qualifications & Skills**:

- High school diploma or equivalent; previous experience in food service or order fulfillment is a plus.
- Strong attention to detail to ensure order accuracy.
- Good organizational and time-management skills.
- Excellent communication and teamwork abilities.
- Basic understanding of food safety and hygiene practices.
- Ability to work efficiently under pressure in a fast-paced environment.

**Physical Requirements**:

- Ability to stand for extended periods and perform repetitive tasks.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Fixed shift
- Weekend availability

Supplemental Pay:

- Overtime pay
- Yearly bonus

Application Question(s):

- are you fine with working from 10 am to 10:30 pm?

**Experience**:

- total work: 1 year (required)

**Location**:

- Park Street, Kolkata, West Bengal (required)

Work Location: In person

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