Spa Manger Female

Siddha Wellness private limited is a Reputed brand in wellness sector and operating luxury spas across india in luxury hotels and resorts looking for Female Spa manager for a hotel Spa and a day Spa in Newtown,Kolkata.

1. Administration Management of Spa
- Ensure equipment is maintained in good working order.
- Ensure stock and cash items are kept safely under lock and key.
- Minimize or eliminate losses through negligence with monitoring programs.
- Implement a clearly established opening and closing procedure.
- Manage inventory effectively; follow purchasing standards; ensure compliance
- Maintain an up to date version of the Spa Procedure Manual and ensure compliance.
- Develop and maintain Spa literature, documentation and process handling requirements.
- Attend Management meetings and convey all relevant information throughout the Spa.

2. Financial management of SPA
- Control ongoing service and product margin analysis to ensure profitability.
- Implement opportunities for managing operational costs and boosting the bottom line.
- Develop procedures for accurate inventory control and monitoring.
- Implement full Spa product and service purchasing standards and ensure compliance.
- Administer staff and client scheduling for maximum revenue generation and profitability.
- Interpret Financial Reports and provide expertise on (projected) Revenue vs. Expenses.
- Project and maintain acceptable payroll commitments.
- Use financial plans for spotting trends, measuring productivity and monitoring progress.

3. Marketing management of SPA
- Guide business decisions by staying on top of Spa industry trends.
- Maintain a strong menu of services with both exceptional artistic and aesthetic value.
- Consistently develop and grow retail sales through training, tools and monitoring.
- Ensure the Spa is always staged for maximum buyer impact.
- Develop Spa’s Marketing Strategy and ensure a consistent image is being portrayed.
- Develop and maintain gracious and efficient front desk procedures.
- Maintain and update all necessary internal and external signage.
- Create ongoing in-house promotions and activities to stimulate sales, staff and customers.

4. Customer Service management of SPA
- Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.
- Uphold gracious front desk procedures in the booking and handling of customers.
- Maintain fresh, effective programs to consistently retain and grow customer base.
- Develop and maintain compensation guidelines for customer complaint handling.
- Anticipate, identify and ensure customer needs are being met in the best possible way.
- Monitor customer satisfaction with surveys, focus groups and comment cards.
- Develop and deliver credible, competitive, value-plus service to the customer.
- Guide staff to become caring problem solvers, cooperative, accommodating and fair.

**Salary**: ₹25,000.00 - ₹30,000.00 per month

**Benefits**:

- Food provided

Schedule:

- Day shift
- Flexible shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 8 years (required)
- Spa Manager: 5 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 8617562504