Tellecaller

3 days ago

Rukanpura Patna Bihar, India Raj Bhawan Homes Pvt Ltd Full time

A telecaller's job involves using the telephone to contact potential or existing customers to generate sales, provide information, or offer support. Key responsibilities include making outbound calls, handling inbound inquiries, explaining products/services, generating leads, resolving complaints, maintaining customer records in a database, and meeting sales or engagement targets. Essential skills for a telecaller are strong communication and persuasion, active listening, problem-solving, and the ability to handle rejection and maintain a positive attitude. Key Responsibilities
- **Outbound Calling**: Make calls to prospective customers to introduce products or services, generate leads, and convert them into customers.
- **Inbound Call Handling**: Answer incoming calls to address customer questions, concerns, and complaints in a professional and helpful manner.
- **Product & Service Explanation**: Clearly explain product features, benefits, pricing, and other relevant information to potential customers.
- **Lead Generation & Sales**: Identify and follow up on sales leads, persuade customers, and drive sales or appointments.
- **Customer Relationship Management**: Maintain accurate call logs, update customer databases, and follow up with existing customers to ensure satisfaction.
- **Problem Resolution**: Resolve customer complaints and address their needs effectively to ensure a positive customer experience.
- **Target Achievement**: Meet or exceed daily, weekly, or monthly sales quotas and performance targets.
- **Compliance & Documentation**: Adhere to telecalling scripts, company policies, and maintain detailed records and reports.

Skills & Qualifications
- **Excellent Communication**: Strong verbal communication skills for clear, persuasive, and professional interaction with customers.
- **Persuasive Skills**: The ability to influence customers, handle objections, and drive conversions.
- **Active Listening**: Ability to listen carefully to understand customer needs and provide appropriate solutions.
- **Problem-Solving**: Aptitude to resolve customer issues and handle challenging situations effectively.
- **Computer & CRM Proficiency**: Basic computer skills for data entry and familiarity with Customer Relationship Management (CRM) tools.
- **Time Management**: Efficiently manage multiple calls and tasks to maximize productivity.
- **Positive Attitude**: Maintain a positive and professional approach, especially when facing rejection.

Pay: ₹9,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Work Location: In person

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