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Office Boy/girl Peon

3 weeks ago

Laxmi Nagar Delhi Delhi, India Ksquare infratech and interiors Pvt Ltd Full time

Here’s a detailed Job Description for Call Executives tailored to Ksquare Infratech and Interiors Pvt Ltd: --- Position: Call Executive Department: Sales and Customer Service Location: Office-based Reports to: Sales Manager/Business Development Manager --- Job Objective: To handle inbound and outbound calls, generate and nurture leads, provide exceptional customer service, and support the sales team in achieving business growth for Ksquare Infratech and Interiors Pvt Ltd. --- Key Responsibilities: 1. Customer Interaction and Lead Management: Handle inbound customer inquiries regarding services like turnkey interior solutions. Make outbound calls to potential leads, follow-ups, and existing clients. Introduce the company, its services, and benefits to clients. Qualify leads by understanding client requirements and passing them to the sales team. Maintain a courteous and professional tone in all communications. 2. Sales Support: Schedule client meetings and site visits for the sales team. Assist in coordinating discussions between the client and design/sales teams. Support lead conversion by staying in constant touch with clients. 3. Database and CRM Management: Maintain and update lead records in the CRM system regularly. Track the status of leads and ensure timely follow-ups. Generate daily/weekly reports on call performance, leads, and conversions. 4. Complaint Handling and Customer Satisfaction: Address customer grievances promptly and escalate issues to the concerned department when necessary. Ensure a high level of client satisfaction by providing accurate and helpful information. 5. Collaboration and Coordination: Work closely with the sales, design, and project teams to ensure smooth communication with clients. Provide valuable feedback from clients to help improve services. --- Key Skills Required: Communication Skills: Strong verbal and written communication skills in English and Hindi (or regional language). Persuasion and Negotiation: Ability to influence and convince clients to consider the company's services. Customer Focus: A positive attitude and an empathetic approach toward customer needs. Organizational Skills: Strong multitasking ability to manage calls, records, and reports. Technical Skills: Proficiency in using CRM tools, MS Office, and other telecommunication software. --- Qualifications and Experience: Education: Graduate in any discipline (preferably in Business, Communication, or Marketing). Experience: 1-3 years in a similar role, preferably in the interiors, construction, or related industries. Freshers with excellent communication skills and eagerness to learn may also apply. --- Key Performance Indicators (KPIs): Number of calls made per day (outbound). Lead qualification and conversion rates. Client satisfaction and feedback scores. Timeliness in following up with leads and clients.

**Job Types**: Full-time, Permanent

Pay: ₹8,699.75 - ₹19,693.86 per month

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

Work Location: In person