Social Media Escalations- Associate

5 days ago

Noida, India Paytm Full time

**About Us***:
Paytm is India's leading financial services company that offers full-stack payments & financial

solutions to consumers, offline merchants and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments and financial services. One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

**About the role**:
by the merchant day to day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good merchant experience.

**Expectations/ Requirements**:

- Resolving day to day queries of the merchants on our social media handles.
- Oversee day-to-day management of campaigns and ensure brand consistency
- Ensure brand consistency in copy through tone, voice and terminology
- Supervise all aspects of social media interaction between customers and the company, and ensure a

positive customer service experience
- Developing and implementing a timeline to achieve targets.
- conducting training of team members to maximize their potential.

**Superpowers/ Skills that will help you succeed in this role**:

- High level of drive, initiative and self-motivation
- 1+ years’ experience in social media escalations management
- Exceptional multi-tasking skills
- Strong problem solving skills

**Educational Qualification**:
Any Graduate.

**Why join us**:

- A collaborative output driven program that brings cohesiveness across businesses through technology
- Improve the average revenue per use by increasing the cross-sell opportunities
- A solid 360 feedback from your peer teams on your support of their goals
- Respect, that is earned, not demanded from your peers and manager

**Compensation**:
If you are the right fit, we believe in creating wealth for you. With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants - and we are committed.

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