After Support Executive

4 days ago

Mumbai, India Carnot Technologies Pvt Ltd Full time

**About us**:
**Job Title - After Sales Support Executive**

**Job role**:

- Handling Incoming Calls from Customer and maintaining Service level = > 95%
- Handling Outgoing Welcome and Feedback calls to customers
- Closure of tickets assigned via App with TAT of 4-24 hrs
- Responsible for maintaining CSAT scores on Inbound and Outbound Calls
- Resolving Customer queries and concerns regarding issue with proper follow up and closure calls
- Identify and escalate issues to supervisors
- Provide product and service information to customers.
- Achieve daily and weekly target ensuring no backlog end of the day

**Skills**
- Minimum Qualification UG / Graduate
- Minimum of 1-3 years’ experience in Inbound and Outbound Customer service / Retention process in a BPO / Contact centre
- Excellent Communication skills in Hindi, Marathi and any regional language will be added advantage
- Minimum typing speed of 20 wpm and basic excel knowledge will be an added advantage
- Comfortable working in shifts from 0900 - 2000 hrs and rotational week off
- Working from Office, location Marol

We have attractive monthly incentives basis on the performance

**Job Types: Full-time, Regular / Permanent**

**Salary: Up to ₹18,000.00 per month + Incentives**

*Speak with the employer* +91 7506677430

**Salary**: ₹10,000.00 - ₹14,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (required)
- Sales: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- Marathi (required)
- Oriya (required)

**Speak with the employer**
+91 7506677430

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