Solutions Expert

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- 2 years of experience in working with digital media or digital marketing/advertising solutions, implementing and measuring campaigns and providing client solutions.
- 1 year of experience working in customer relationship development, account management, media consulting, or a related role.
- Experience working with online advertising platforms.

**Preferred qualifications**:

- Experience in the ad ecosystem driving customer, business growth, and product adoption, with collaboration across product and GTM teams and advanced problem-solving skills to derive insights from data sets.
- Knowledge of Programmatic platforms and products, the performance advertising market, or online ads landscape.
- Knowledge of media landscape and Google’s advertising solutions or related digital advertising campaigns and platforms.
- Excellent data analyses and product optimization skills with the ability to interpret datasets, identify trends, and translate insights into compelling narratives.
- Excellent negotiation, influencing, and communication skills, with the ability to collaborate cross-functionally with teams, stakeholders, and build relationships.

**About the job**:
gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers business and marketing needs and providing complex technical and measurement solutions along with consultative support for our large customers. These solutions range from bespoke and customized ones for our customers to scalable support for millions of customers worldwide. Based on the evolving needs of our ads customers, we partner with Sales, Product and Engineering teams within Google to develop better solutions, tools, and services to improve our products and enhance our client experience. As a cross-functional and global team, we ensure our customers get the best return on investment with Google and we remain a trusted partner.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

**Responsibilities**:

- Build knowledge about digital marketing/advertising, Google products, participants offerings, and industry vertical and stay current in the advertising environment and engaging landscape through required training and other resources.
- Collaborate with Search and Video specialists and product GTMs to advance and Demand Gen priorities, resolve servicing challenges, and improve product adoption through feedback and support.
- Partner with teams to develop best practices and solutions, manage AI campaign workstreams, and enable Search and Video Specialists with the expertise and support needed for servicing.
- Draw insights from data analyses and deliver data-driven recommendations to both customers and leadership.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.