Travel Executive

3 days ago

Faridabad Haryana, India Nature Wanderers Pvt. Ltd Full time

The Travel Executive will serve as a pivotal member of our team, responsible for managing and nurturing client relationships through effective communication and correspondence. This role demands exceptional proficiency in both verbal and written communication, with a strong emphasis on customer service and organizational skills. Proficiency in Excel and Word is also required to support our operational needs.

**Key Responsibilities**:

- **Written Correspondence**: Craft and review clear, concise, and engaging written communication, including travel itineraries, promotional materials, and personalized responses to client queries.
- **Client Support**: Assist clients throughout the booking process and beyond, ensuring a seamless and positive experience from initial contact through post-travel follow-up.
- **Documentation Management**: Utilize Excel and Word to maintain organized and accurate records of client interactions, bookings, and feedback.
- **Issue Resolution**: Address and resolve client issues and concerns effectively, ensuring timely solutions and maintaining high levels of client satisfaction.
- **Team Collaboration**: Collaborate with travel consultants and other team members to coordinate client needs and deliver exceptional service.

**Qualifications**:

- **Excellent Communication Skills**: Outstanding verbal and written communication skills in English are essential, with the ability to convey information clearly and professionally.
- **Customer Service Experience**: Demonstrated experience in a client-facing role, ideally within the travel industry, with a proven track record of delivering high-quality service.
- **Technical Proficiency**: Basic knowledge of Excel and Word, with the ability to create and manage documents and spreadsheets effectively.
- **Attention to Detail**: Strong organizational skills and meticulous attention to detail to ensure accurate and efficient client correspondence and documentation.
- **Problem-Solving Skills**: Ability to handle client issues and resolve problems with a proactive and solutions-oriented approach.
- **Adaptability**: Flexibility to adapt to changing client needs and industry developments.

**Job Types**: Full-time, Fresher

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Faridabad, Faridabad, Haryana (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person

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