Customer Relations Officer

1 week ago


Surat Gujarat, India TalentGuru Full time

**Overview**:
**Key Responsibilities**:

- Act as the main communication link between the company and its overseas clients.
- Handle client queries, feedback, and service requests with promptness and professionalism.
- Keep the CRM database current by accurately logging all client interactions and updates.
- Work closely with internal teams to ensure smooth coordination and timely delivery of client orders.
- Build rapport and maintain trust with clients by understanding their needs and providing customized service.
- Share product details, quotations, and progress updates with clients in a clear and compelling manner.
- Monitor customer satisfaction and follow up to ensure continuous engagement and loyalty.
- Support client onboarding processes and educate customers about our products and sustainability ethos.
- Provide regular status reports and insights on client behavior and engagement trends.

**Qualifications & Skills**:

- Bachelor’s degree in Business, Communications, or a relevant field.
- **Exceptional command of English**, both spoken and written - a must for international communication.
- Prior experience in customer service, CRM, or account management (experience in luxury or gem-related industries is a plus).
- Comfortable working with CRM platforms and general office software.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Courteous, professional attitude with the ability to adapt to different cultural expectations.
- Eagerness to learn and a strong sense of accountability.

Pay: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Leave encashment

Schedule:

- Day shift

Work Location: In person

**Speak with the employer**
+91 8866371274



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