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22011r-credit & Collections Spec 1

3 weeks ago

Bengaluru, India Juniper Networks Full time

**Position Title**:Credit & Collections Spec 1

**Grade #**:3

**Location**:Bangalore, India

**Reports to**:Credit & Collections Manager

**Roles and Responsibilities**

**Duties & Responsibilities**:

- Perform collection duties on delinquent accounts.
- Respond to customer inquiries relative to billing and/or payment problems in a timely manner.
- Establish and maintain positive relationships/communication with other departments and clients to enhance customer service.
- Maintain complete and accurate records of all accounts.
- Handle difficult collection problems in order to eliminate the need for outside collection efforts.
- Handle all the AR adjustments like, creating Debits/ credits for tax, VAT, WTAX, Refunds, Intercompany transfers, reconciliations
- Recommend accounts to be referred to collection agencies in a timely manner.
- Online billing to our top customers

**Education**:Bachelor’s Degree

**Skills**:

- Basic knowledge of accounting, banking, and finance
- Knowledge of SAP, CRM is a must

**Experience**:

- Minimum of 2-3 years in collections
- Exposure to large dollar volume customers
- Successful record of communicating with internal and external customers
- Demonstrated problem resolution
- Demonstrated process improvement

**Characteristics**:

- Professional phone etiquette
- Ability to communicate (verbal and written) effectively
- Good organizational skills
- Ability to consistently meet deadlines
- Shows initiative in decision making
- Ability to set priorities
- Attention to detail
- Goal oriented
- Able to work individually (self-starter) and in a team environment
- Work in EMEA shift