Service Co-ordinator

3 hours ago


Vaishali Ghaziabad Uttar Pradesh, India Gayatri Aircon Pvt. Ltd. Full time

**No. Vacancy**:

- 01

**Job Location**:

- Delhi/NCR

**Qualification:

- **Graduate/ Diploma in Electrical/ Mechanical/ RAC

**Experience:

- ** Min 03 Years in HVAC Service Co-ordination with excellent knowledge of Service software (CRM. GSPN2, C4C,Vserve, Data Matrix etc.) and M S Office.

**Industry:

- ** HVAC ( Chiller, VRV, Ductable, Package, Split etc.)

**Salary**:

- Rs. 18,000 to 22,000 pm

**Roles &Responsibility:

- **
- Handling of Field Team (Service & Project) with Allocation of Calls and Call Monitoring.
- Handling Customer care number
- Registration of Complaints
- Maintaining and Issuing of Common Tools to individual Technicians
- Tracking of repair spare parts
- Maintaining daily MIS reports - (Attendance, Service Reports, Common Tool List)
- Tracking Pending calls on daily basis and ensure closure within time frame.
- Maintaining Master Updation - New Machine and Serial Numbering
- Sending Reminders for AMC Renewal - Coordination with Service Manager
- Scheduling of PM
- Preparing Quotations - AMC & Misc
- Preparing In warranty claims
- Coordinating with Commissioning team for new machine installation
- Ensuring serial numbering for all new and changed machines at site and updating the same in Master Data - CRM.
- Monitoring tracking of RMA Parts
- Ensuring dispatch of RMA parts before 45 days time limit.
- Follow-up for parts received.
- Tracking all complaints received through Hitachi, Samsung - GSPN CRM and follow up till closure of the same.
- Preparing files for PO received through BSES and ensuring timely delivery to them.
- Ensuring delivery of Sales commission bills on timely basis and follow up till payment received in coordination with Service Manager.
- Ensuring delivery of Installation and service bills on timely basis and follow up till payment received in coordination with Service Manager.

Submission of MIS Reports

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person


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