Client Services Global Oncology

The IQVIA Global Oncology team has primary responsibility for curating anonymous patient-level data for a wide array of tumors on a global scale, analyzing the data and providing insights and recommendations to cancer care stakeholders.
As a Client Service Representative in Oncology Market Research, you will be ensuring high-quality deliverables, data-driven insights, and continuous engagement to maximize client value in using our syndicated Oncology patient tracker study.
You will play a pivotal role in the Global Oncology Service team, focusing on Client Support, Internal Customer Support, and Product Expertise.
In this role, you will
- Developpe comprehensive data analyses and delivering tailored reports to precisely address client requests. (This could be in collaboration directly with clients or with colleagues working on behalf of the clients)
- Ensure seamless client onboarding and enhance service delivery workflows to achieve maximum efficiency and drive client satisfaction.
- Diligently train clients, delivering comprehensive training materials, and conducting client workshops ( Ie: presentation of the deliverables) as needed.
- Conduct thorough desk research based on specific briefs, utilizing both internal and external sources to support project deliverables and enhance internal oncology knowledge.
- Develop expertise on our visualization tools (e.g., MicroStrategy or any other tool as relevant) to provide customized analytics to specific client needs.
- Strengthen support in IQVIA countries that lack Oncology expertise and client service resources. This involves delivering comprehensive training crafting detailed reports to effectively meet clients' needs and ensure successful deliveries.
- Support commercial teams to achieve revenue and growth by providing comprehensive guidance on data usage, offering expert advice on product capabilities, and providing services prices recommendations. This includes Engage with clients through calls, showcasing the database, addressing client-specific inquiries, and evaluating feasibility for Request for Proposals.
- Support the internal new countries or existing IQVIA countries involved in lacking Oncology expertise and client service resources, including training, service pricing, and report creation to support clients’ needs and deliveries.
- Contribute to questionnaire enhancement and improvement by performing data validations through secondary research and collaboration with Legacy Quintiles medical teams.
- Work closely with our operation and product management team to Support the launch of new Oncology products/deliverables.
- Partner on webinars organized by the OD marketing team (or other IQVIA teams if required)
- Maintain specialist therapeutic area knowledge through relevant literature, internet sources, conferences, IMS publications, and share it with the rest of the team.

Essential Experience, Skills and Education Required:

- Master’s/Bachelor’s degree (or equivalent); preferably in physical, natural or biological science, medicine, mathematics, economics or business
- Experience/interest in healthcare, life sciences and the pharmaceutical industry, preferably in oncology.
- Knowledge of key issues and current developments in the pharmaceutical and healthcare industries
- Good commercial awareness/business judgment
- Knowledge/interest of consulting methodologies, tools, and techniques
- Analytical, interpretative, and problem-solving skills.
- Comfort in conducting analytics using multiple data sources.
- Attention to detail and ability to deliver high quality work within short timelines.
- Excellent English verbal (presentation) and written communication skills; additional languages an advantage
- Strong interpersonal and relationship building skills; able to build credibility with key customers and stakeholders.
- Ability to multi-task
- Strong IT literacy e.g. Word, PowerPoint, Excel; experience using MicroStrategy desired (but not critical)
- A willingness and ability to travel if required, but this will be very limited.