Hub Supervisor- Kolkata, Wb

6 days ago

Kolkata West Bengal, India ZORRRO DELIVERIES PRIVATE LIMITED Full time

**Position**: Hub Supervisor - Logistics
**Location**: Kolkata, West Bengal
**Vacancies**: 10
**Languages Required**: Must speak **Hindi, English, and Bengali** fluently.

**About Zorrro**

Zorrro is a fast-growing local delivery company that started in 2020. We’ve delivered over 1 lakh orders and work with more than 150 businesses. As we expand into Kolkata, we are looking for hardworking and motivated people to join our team in Kolkata.

**Role Overview**

This role is for people with **2-3 years of work experience** who want to learn and grow in the logistics industry. As a **Hub Supervisor**, you will work mostly in the field and handle different tasks like hiring delivery partners, managing deliveries, solving customer issues, and supporting local sales activities.

**Your Key Responsibilities**

**1. Delivery Partner Management**
- Help in hiring and training local delivery boys.
- Teach them how to use the app and follow rules.
- Solve their problems and keep them motivated.

**2. Managing Orders**
- Make sure all orders are picked up and delivered on time.
- Work with delivery boys and the team to fix any delivery issues.
- Double-check the delivery details for accuracy.

**3. Customer Service**
- Talk to customers and help solve order problems.
- Keep a record of calls, chats, and complaints.
- Escalate bigger issues to your senior team.

**4. Hub Operations**
- Manage daily hub activities like rider attendance and delivery planning.
- Make sure more than enough delivery partners are available and ready.
- Keep track of performance using real-time dashboards and suggest improvements.

**5. Sales Support**
- Build good relationships with shops and small businesses.
- Bring riders according to the performance metric
- Promote Zorrro’s services in the local market.

**Who Can Apply?Education**
- Graduation preferred but not compulsory.

**Skills**
- Must speak **Hindi, English, and Bengali**.
- Basic knowledge of Google Sheets or Microsoft Excel.
- Good at managing people and handling multiple tasks.
- Must be positive, a quick learner, and a team player.

**Experience**
- 2-3 years in logistics, delivery, or customer service work is preferred.

**Personality**
- Energetic and responsible.
- Willing to work on the ground and take charge when needed.

**What You’ll Get**
- Competitive salary
- Fast career growth in a growing company.
- Friendly and respectful work environment.

Join **Zorrro** and help shape the future of deliveries in Kolkata.

**Experience**:

- E-commerce: 2 years (preferred)
- total work: 2 years (preferred)

Work Location: In person

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