Customer Delivery Architect

**What you’ll do**
- Lead the solution design and translate the customer requirements into technical tracks
- Extensive technical knowledge of at least two technology domains plus “one mile wide and one inch deep” knowledge of other technical, operational and SP architecture domains following a ‘T’ shape model
- Participate in services presales activities, Statement Of Work prioritization, review and creation, and position value of Cisco as part of a comprehensive outcome-based solution
- Conceptualize (Customer Requirements Document), plan (Implementation Strategy Plan), design (High Level Design)
- Trusted Advisor, understand customer market and industry, identifies product and services growth opportunities in the customer. Identifies risks and proposes mitigation plans
- Creatively advocate current and new technologies solutions relevant to the customer success
- Build & maintain key CX and customer partners relationships facilitating outstanding customer experience
- Individual contributor, active community participant, mentor others and maintain successor plan for large sophisticated project delivery and/or activities

**Who you will work with**

The CX Center (CXC) provides flexible and innovative ways to help meet customer needs while improving profitability for Customer Experience (CX) delivery teams. CXC’s highly technical, global resources support customer engagements in all regions. These capabilities expand Cisco's technical reach across all Cisco architectures. Through our network of CX-Centers we enable delivery of innovative services and solutions. Our collaborative delivery model drives scalability, efficiency and innovation across the CX organization.

**Who you are**
- 10+ years of related SP experience,
- Technology specialist with extensive technical, market and business expertise
- CCIE technical certification preferred, or 2 of CCNP, DevNet Pro, CX Technology Blue Belt or similar technical certification or equivalent skills
- Demonstrable record of technical leadership experience in complex programs or projects
- Good knowledge around topics of Service Provider,
- Ability to work with customer business leaders while maintaining relationships with technology teams. understanding the customer business model, motivations, influences and how they generate revenue or fund the business
- Technical leadership in multi-disciplinary project or program teams, as per complexity
- Receive mínimal instructions on routine work, general instructions on new projects or assignments.
- Provide mentorship and training to new engineers and architects within their team

**Why Cisco**

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things - and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while aiming for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**#WeAreCisco**

U.S. employees have **access** to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum thre