Siam

2 weeks ago


Pune Maharashtra, India Tata Consultancy Services Full time

**Significantknowledge and skills in the following areas: ITIL-based servicemanagement Experience of working within and across ITIL v3framework and service value chain, including but not limited to:

- Incident Management (including Major Incident Management),Problem Management Knowledge Management, Service RequestManagement, Service Level Management Change Management Data,Asset & Configuration Management, Continual ServiceImprovement (CSI).**
- **
Significantknowledge and skills in the following area: leading and managingstaff to deliver organizational goals and objectives. Managingcontracted suppliers against a KPI and servicemanagement/improvement framework. Managing Service Reviews andapproval of supplier-delivered reports.**
- **
Significantknowledge and skills in the following area: Delivery of internalService Management Reports. Multi-tasking, working acrossmultiple projects, analyzing opportunities, defining successfulapproaches, and proactively solving problems.**
- **
Experience of ongoingcontinuous Professional Development. engaging and buildingrelationships with a range of internal stakeholders andsuppliers, working collaboratively to support the delivery ofbusiness outcomes.**

Qualifications :BACHELOR OF ENGINEERING


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