Principal Solution Architect

**India - Hyderabad**

**JOB ID**:
R-220516

**ADDITIONAL LOCATIONS**:

- India - Hyderabad

**WORK LOCATION TYPE**:
On Site

**DATE POSTED**:
Jul. 28, 2025

**CATEGORY**:
Information Systems

**Join Amgen’s Mission of Serving Patients**:
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease
- we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

**Principal Solution Architect**

**What you will do**:
The Salesforce Architect will co-develop the strategy and framework and be a liaison between Amgen’s Salesforce platform team and product teams to help with enablement, adoption and alignment with Amgen’s new enterprise-wide Salesforce implementation.

The Salesforce Architect will work as part of the dedicated Salesforce platform team to develop artifacts such as standards and patterns (both theoretical and concrete implementations) and provide technical expertise to business analysts, Salesforce developers, and product owners to promote reuse and Salesforce platform standard methodologies.

Platform Architects collaborate with Amgen's product teams during project planning and implementation to share their comprehensive knowledge of the Salesforce platform and product suite. Combined with their previous experience in technical architecture, enterprise integration, and business solution implementation, they directly drive toward the best possible business solutions that meet and exceed our customers' needs while maintaining compliance with regulatory and standard methodology requirements. They paint a solution vision, architect both the system and the implementation approach, and then watch it changes the status quo.

**Responsibilities**:

- Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
- Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
- Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
- Negotiate solutions to complex problems with both the product teams and third-party service provider
- Build relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project

**What we expect of you**:
We are all different, yet we all use our unique contributions to serve patients.

**Basic Qualifications**:

- Doctorate degree / Master's degree / Bachelor's degree and 12 to 17 years of Information Systems experience

**Preferred Qualifications**:

- Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources
- Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud.
- Proven ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases
- ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
- Salesforce Admin, Advanced Admin, Platform Builder required; Salesforce Certified Technical Architect a plus.
- Salesforce Health Cloud experience is beneficial but not required

**What you can expect of us**:
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

**and make a lasting impact with the Amgen team.**:
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to co