Incident Support

5 days ago

Pune Maharashtra, India Capgemini Full time

**Primary Skill**:

- **Participate in Incident calls to understand the incident and discuss with business provide solution if required need to provide system recovery without impact.**:

- **Participate in understanding, structuring and inception meetings to understand client requirements and design solutions from its early stages.**:

- **Responsible to define the architecture, functional solution and impact of the solution in VisionPLUS.**:

- **Facilitate architecture discussions and design workshops with customers to identify and evaluate architectural and technical requirements.**:

- **Understand client requirements and develop solution design documents for delivery to clients and internal development team. Prepare high level effort estimates for proposed solution designs.**:

- **Review technical designs to ensure alignment to the architecture definition and adherence to compliance, security, and enterprise IT standards. Ensure all requirements are addresses in the technical solution.**:

- **Provide functional and technical guidance to the Business Analysts and Developers.**:

- **Help address technical limitations and concerns.**:

- **Assist in resolving complex issues and incidents during implementation, testing and in production.**:

- **Aid in the implementation and stabilization of the solution.**:

- **Support VisionPLUS online regions, CICS abends and repeated issues, Issues reported by Command Center, Pre-batch and Post Batch activities, and Low availability in API’s.**:

- **Closely monitor to the CICS region without down time.**

**Secondary Skill**:

- **Responsible to define the architecture, functional solution and impact of the solution in VisionPLUS.**:

- **Provide functional and technical guidance to the Business Analysts and Developers.**:

- **Help address technical limitations and concerns.**:

- **Assist in resolving complex issues and incidents during implementation, testing and in production.**:

- **Aid in the implementation and stabilization of the solution.**

**Skills (competencies)**:
**Verbal Communication**

**Information Technology Assessment**

**Incident Management

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