Sevice Technician(Refrigerator)

**OB OVERVIEW**

We are hiring a qualified Field Service Technician for joining our team and delivering excellent on-site customer service. Field Service Technician provides technical services during on-site visits and manages all installation, inspection, maintenance and repair tasks. The ultimate goal is ensuring customer satisfaction, maximizing retention and increasing profitability

**ROLES AND RESPONSIBILITIES**

Providing customer support and technical services during the field visits

Diagnosing technical problems/errors and also determining proper solutions

Managing on-site activities such as installation, inspection, maintenance and repair tasks

Comprehending the requirements of customers and making appropriate briefings or recommendations

Building long-term relations with customers

Producing comprehensive service reports on a regular basis

Documenting all processes and scheduling the workflow

Collaborating with company’s technical team by sharing information throughout the organization

Operating field automation systems and vehicles/equipment in a safe manner

Following company’s procedures, regulations, and protocols.

**REQUIREMENTS**

Prior experience as a Field Service Technician

Experience with troubleshooting, testing, repairing and servicing technical equipment

Ability to work in changing work schedules and flexible shifts

Strong communication skills with English literacy

Exceptional time-management and organizational skills

**Salary**: ₹15,086.00 - ₹25,461.68 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Cochin, Ernakulam - 682009, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Service techinician: 1 year (required)