Supervisor

1 day ago

Hyderabad Telangana, India The Chennai Silks Full time

The Chennai Silks

**Job Summary**:
The **Textile Showroom Supervisor** oversees the daily operations of a têxtile showroom, ensuring a smooth customer experience, maintaining product displays, managing showroom staff, and meeting sales targets. This role is key to maintaining a professional environment, showcasing fabric collections effectively, and maximizing customer satisfaction and revenue.

**Key Responsibilities**:
**Showroom Operations & Supervision**:

- Supervise daily showroom activities including staff scheduling, cleanliness, and customer service.
- Ensure all têxtiles are properly labeled, displayed, and organized.
- Monitor inventory levels and coordinate with the stock or warehouse team for replenishment.

**Team Leadership**:

- Lead, train, and motivate showroom staff (sales associates, assistants).
- Assign daily duties, monitor performance, and provide guidance and support.
- Conduct briefings on new arrivals, promotions, and showroom targets.

**Customer Service & Sales**:

- Assist customers with fabric selection, measurements, pricing, and product details.
- Ensure a professional, helpful, and friendly customer experience.
- Handle escalated customer complaints or special requests efficiently.

**Sales & Revenue Generation**:

- Meet individual and team sales targets through active engagement and upselling.
- Track daily sales, prepare reports, and report to upper management.
- Support marketing initiatives such as promotions or seasonal offers in the showroom.

**Visual Merchandising**:

- Ensure the showroom maintains a high visual standard in line with brand guidelines.
- Create attractive and thematic displays to showcase new or high-value têxtiles.
- Coordinate with marketing for seasonal or promotional displays.

**Qualifications & Skills**:

- Diploma or Bachelor’s degree in Textile Design, Business Administration, Retail Management, or a related field.
- 3+ years of experience in têxtile retail/showroom operations, with at least 1 year in a supervisory role.
- Excellent communication and interpersonal skills.
- Strong sales, negotiation, and customer service skills.
- Organizational and problem-solving abilities.

**Key Performance Indicators (KPIs)**:

- Daily/Monthly sales targets achieved
- Customer satisfaction rating
- Inventory accuracy and display quality
- Team productivity and attendance
- Showroom cleanliness and organization

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Provident Fund

Work Location: In person

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