Subject Matter Expert

**About the role**:
**About the role**

We’re searching for a talented and passionate Subject Matter Expert for Unified Communication Collaboration to join our COE Global Program Team.

Who will be responsible for Customer Transformation project and Operations Management.

**Responsibilities**:

- Technical Implementation and consultancy role : Ability to Implement and Integrate Microsoft UC solutions. Deliver technical consultancy role in transformation, new rolling out of MS Skype for business and TEAMS UC solutions for global customer.
- Technical Specialized Role: Expert recommendation for complex, high priority issues and third-party integration with Microsoft UCC.

**Key SPOC for**
- High Level and Low Level Design Document preparation capability as part of Implementation engagements for Global Projects.
- Assessment and audit of existing customer UC/telephony infrastructure.
- Working with engineering team to finalize technical solution in the context of a specific project with extents to Orange product and managed services enhancements.
- Stay abreast of technical, financial, strategic and operational issues, options and advancements within the UCC industry relevant to the Orange services portfolio.
- Getting resolution from third parties, vendors and suppliers for fault and design query.
- Mentoring for L1 and L2 colleague and enhance their skillset.
- Take initiatives in learning, certifications & evaluating new UC technology & tools.
- Driving technical knowledge transfers & awareness session on best practices within team by proper training session.
- Preparation lab environment and simulate Microsoft UCC solutions.
- Ability to work in a team with little supervision using own initiative.

**About you**:
**About You**

**Qualification and Work Experience**:

- BE/Graduation/Diploma in either Electronics or Telecom
- 7 to 8 years of rich hands on experience of design, build & troubleshooting of Microsoft SFB, O365, Teams and Audiocodes CCE/SBC.
- Required knowledge of Microsoft Exchange, Active Directory and Windows Servers.
- Experience with replacing of legacy PBX systems by UC solutions.
- Hands on experience (build and Manage) on Microsoft UCC products like : MS Lync, Skype for Business, O365 and TEAMS with enterprise voice feature.
- Rich experience in handling of large Implementation and support projects.
- Positions will require to work in rotational shifts to support 24
- 7 operations /project assignments

**Certifications**:

- 70-333: Deploying Enterprise Voice with Skype for Business 2015 (preferred)
- 70-334: Core Solutions of Microsoft Skype for Business 2015 (preferred)
- MS-700: Managing Microsoft Teams (highly desired)
- Microsoft MCSA: O365, MSCE: Communications or MSCE: Productivity (highly desired)
- PMP/Prince (optional), ITIL (optional) Audiocodes - ACA, ACP (preferred)

**Additional information**:
**Benefits** - At Orange, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. You will be working in a team of cross-functional experts who are working on continuously evolving and challenging technologies.

**Life at Orange** - At Orange Business Services you are not just joining a tech company, you’re joining a worldwide team united to serve our B2B customers wherever they are on the globe. Our teams are ready to welcome you and help you make a difference and change the world to build a better, digital and more human place. You will have the opportunity to grow & develop with the latest technologies at your fingertips. With us you will really make a difference.

**Department**:
Sales & Marketing Asia Pacific

**Contract**:
Regular