Deskside Support L2

4 days ago

Jigani Bengaluru Karnataka, India Axiom Technologies Full time

We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

**Experience in a similar role**

J**ob description**

**Analyst with Service Desk or Desktop Experience would be suitable**

Activities to be performed by UAM Engineer(s) ( MUST REQUIRED)
- Execution of UAM tasks, i.e., user creation, de-activation/deletion, modification, password

reset, lock/unlock user IDs of MFG Equipment’s/Instruments.
- Perform Periodic User Access Review of Equipment’s / Instruments as per schedule.
- Perform Backup and Archival Activity of Equipment’s/Instruments on monthly basis.
- Execute Periodic Restoration activity of Equipment’s/Instruments as per schedule.

**Must have Skills** **:Service Desk Management**

Good to Have Skills : Service Desk Voice Support

**Key Responsibilities**:
a: L2 Service Desk Call taking profile.

c: Identify, investigate, and diagnose the issue

d: Provide resolution to customer based on in-scope processes.

e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group.

f: Achieve client and Accenture-defined targets.

g. Good communication skills is a must.

h. Willingness to go extra mile for resolving a customer issue and delivery.
- 3+ year of relevant experience.

**What next?

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