Deskside Support L2
5 days ago
We are looking for the capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organisations desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
**Experience in a similar role**
J**ob description**
**Analyst with Service Desk or Desktop Experience would be suitable**
Activities to be performed by UAM Engineer(s) ( MUST REQUIRED)
- Execution of UAM tasks, i.e., user creation, de-activation/deletion, modification, password
reset, lock/unlock user IDs of MFG Equipment’s/Instruments.
- Perform Periodic User Access Review of Equipment’s / Instruments as per schedule.
- Perform Backup and Archival Activity of Equipment’s/Instruments on monthly basis.
- Execute Periodic Restoration activity of Equipment’s/Instruments as per schedule.
**Must have Skills** **:Service Desk Management**
Good to Have Skills : Service Desk Voice Support
**Key Responsibilities**:
a: L2 Service Desk Call taking profile.
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on in-scope processes.
e: Follows the incident life cycle as defined by process - log the incident - categorize and document - resolve or assign the incident to the relevant assignment group.
f: Achieve client and Accenture-defined targets.
g. Good communication skills is a must.
h. Willingness to go extra mile for resolving a customer issue and delivery.
- 3+ year of relevant experience.
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