Production Support

1 week ago

Chennai Tamil Nadu, India Flex LTD Full time

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.

We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.
- Job Description To support our extraordinary teams who build great products and contribute to our growth, we’re looking to hire Systems Analyst - IT who is based out of in Chennai location.

Reporting to Manager & the role involves,

What a typical day looks like:

- Take ownership of user problems and be proactive when dealing with user issues.
- Monitor all alerts and report any issue that may significantly impact the business.
- Monitoring, analyzing, troubleshooting problems, providing code fixes and testing
- Conduct root-cause analysis as and when needed and propose a corrective action plan
- Follow established set of processes while handling issues and for proper escalation of unresolved issues to appropriate internal teams
- Responsible for reports, requests (like RFP), Maintaining the SLA (Service Level Agreement) and account payable records
- Maintain logs of all issues and ensure resolutions according to quality assurance tests for all production processes.
- Ensure on-time delivery of all assigned tasks - incidents, problem tickets, etc.
- Adhere to the defined support delivery process/guidelines like Problem
- Identify and learn more about the software used/ supported by the organization.
- Develop/propose innovative approaches on process improvements & automation possibilities
- Work independently to be able to communicate effectively with users, and development and support teams during downtimes and when there are questions or issues to be addressed
- Need to work with Shift members and ensure KPI are met within team as well as team.
- Need to work on automation and ticket reduction
- Need to collaborate with stakeholders and ensure there is bug free system is available for end users

The experience we’re looking to add to our team:

- Qualifications: Bachelor’s or Master’s in Engineering
- Overall 1 - 3 years experience in production support area (L1, L2 and L3 Support)
- Strong Knowledge in SQL, SSIS / SSRS.
- Intermediate knowledge in Dot Net
- Data Management/ETL projects
- Ability to lead the efficiency improvement ideas and provide required leadership to the team for the same
- Exhibit a strong sense of urgency for high severity incidents
- Highly motivated and eager to be part of the Systems team
- Interest in display technology
- A passion for finding root cause of problems, even when process is tedious
- Basic ability to edit dot net scripts a plus
- Ready to work in rotational shift and shift timings will be 7am to 4pm and 2pm to 11pm and 10.30pm to 07.30am also weekend shift (monthly once).
- Strong communication, presentation and writing skills

What you’ll receive for the great work you provide:

- Health Insurance
- Paid Time Off

NK99
- Job CategoryIT

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