Private Banking

7 days ago

Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

**Responsibilities**:

- Connect/Engage with stakeholders to drive change, handle timely escalations leading to a better customer experience
- Be Agile and Flexible in multi-tasking as per the business need
- Ensure that the team produces high quality performance and accuracy to best meet our client's needs and expectations
- Ensure adherence to all service level commitments, process controls and escalation policies
- Work closely with team members to maximize efficiency & productivity
- Proactively focus on issues and adjust rapidly to changes in the team, the market or Wealth management to deliver sound recommendations for process improvement
- Manage the team effectively to ensure that all deliverables are completed in a timely manner
- Ability to question the status quo and drive changes.

**Required qualifications, capabilities and skills**
- Bachelor’s Degree in Business Administration or Finance or equivalent work experience of min 8 - 10 years
- Ability to build strong partnerships with key stakeholders, management and colleagues
- Strong organizational, prioritization, interpersonal and problem solving skills
- Assume ownership and responsibility to accomplish team goals
- Have strong intellectual capacity for process improvements
- Detail-oriented, results-focused & control oriented mindset
- Identify critical requirements & potential gaps by understanding complex and interdependent processes and suggest/implement solutions.
- Experience of managing transformation & change agenda and a familiarity with tech tools like alteryx, UI path, Tableau, Python, AI/ML is preferred
- Experience in creating detailed MIS reports, Presentations and presenting data to Sr. Mgmt

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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