Customer Service Executive

7 days ago

Thane, India Bayleaf HR Solutions Private Limited Full time

**Designation**:

- Executive-Contact Centre

**Qualification**:HSC/Any Graduate

**Age**: Not more than 35 years

**Future Generali India Insurance Company Limited**

**Position Responsibilities -**
- Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target)
- Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
- Accurately document the interactions and ensuring fulfilment of any follow-up commitments.
- Ensure adherence to defined processes and required verbatim
- Undergo periodic trainings and certifications
- Work in rotational shifts & days (9 hours shift, 7 week offs in a month).
- Late/Night shifts for men only.

For Ladies earliest shift-start time would be 7:00 AM and latest end-time 9:00 PM.

**languages**-English and Hindi

Knowledge of South Indian Languages would be added advantage

location - Thane

**Job Types**: Full-time, Fresher

**Salary**: ₹15,000.00 - ₹24,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Thane, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 8407926646

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