Anti Fraud(Calling)

3 days ago

Indiranagar Bengaluru Karnataka, India Simpl Full time

**About Simpl**:
Simpl is India's fastest-growing 1-tap checkout network meant to make payments invisible and money intelligent. Simpl is on a mission to empower merchants to build trusted relationships with customers, one transaction at a time. With more than 20,000 available merchants and 25 million-plus users pan
- India, Simpl envisions creating a frictionless and inclusive digital payments experience for India that empowers and fosters trust between merchants and their customers.

Simpl is a consumer experience platform providing a full-stack solution for e-commerce conversion. It enables merchants to give customers 1-tap checkout, buyer protection, and a pay-later facility to allow them to feel safe and trusted when shopping online. Through Simpl, merchants can provide consumers with an easy, safe, and intuitive user experience.

**About the role**

As an Intern with the Fraud Ops team, you will be calling the Customers to validate and verify the user’s account.
**Duties and Responsibilities**
- Calling (Outbound) the users to verify and validate the user’s account.
- Should possess insights into the product & be well versed with tools used by the calling team.
- Recommend anti-fraud processes / Ideas to improve the efficiency and effectiveness of the company's Anti-Fraud Models.
- Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud, waste, or abuse committed by clients against our company.
- Review and research evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations
- Sharing analysis / Reports of suspicious activity and risk management to Managers regularly.
- Researching required information using available resources.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues, and reporting to the high-level management.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Recording details of comments, inquiries, complaints, and actions taken

**Requirements**:

- Open availability and comfortable with rotational offs.
- Excellent communication skills in English (spoken and written).
- Good computer skills, multi-tasking skills.
- Strong interpersonal and communication skills including the ability to interact with clients, upper management.
- Ingenuity and persistence to obtain case information not readily available with an eye for detail
- Ability to work independently with minimum supervision
- Good organizational skills are needed to manage a high volume of assigned cases
- Strong analytical and research skills
- Ability to identify any suspicious activity that includes fraud threats and infringement attempts in time
- A strategic thinker and holding a good work ethic.
- Able to maintain customer confidentiality.
- Any past experience in Fraud Operations would be an add-on.

**Education**
- Minimum +2 or Graduation.

**Job Types**: Full-time, Internship
Contract length: 6 months

**Salary**: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Health insurance
- Internet reimbursement

Schedule:

- Day shift
- Rotational shift

Ability to commute/relocate:

- Indiranagar, Bengaluru - 560038, Karnataka: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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