Receptionist

**JOB DISCRIPTION**:
As the front office receptionist, you will be the first point of contact for students, parents, and visitors to the coaching institute. Your primary responsibility is to provide excellent customer service, manage administrative tasks efficiently, and ensure smooth operations of the front desk.

**KEY RESPONSIBILITIES**:
1. Greeting and Assisting Visitors:

- Welcome all visitors, students, and parents in a friendly and professional manner. Provide information about the institute's programs, services, and registration procedures.

3. Managing Appointments:

- Schedule appointments for student counseling, parent-teacher meetings, and administrative consultations. Coordinate with relevant staff members to ensure availability and follow-up as necessary.

4. Handling Registrations and Enrollments:

- Assist in the registration and enrollment process for new students. Collect and verify necessary documents, fees, and other required information accurately.

5. Maintaining Records:

- Keep detailed records of student attendance, inquiries, registrations, and payments. Ensure confidentiality and accuracy in record-keeping procedures.

6. Managing Front Desk Operations:

- Maintain cleanliness and organization at the front desk area. Manage office supplies, equipment, and inventory as needed. Coordinate with maintenance staff for repairs and maintenance tasks.

7. Providing Administrative Support:

- Assist the administrative team with various tasks such as preparing reports, updating databases, and coordinating events or workshops.

8. Handling Cash Transactions:

- Process payments, issue receipts, and maintain petty cash funds securely. Reconcile cash registers and financial records daily or as required.

9. Communicating Policies and Procedures:

- Educate students and parents about institute policies, procedures, and regulations. Ensure compliance with safety protocols and emergency procedures.

10. Resolving Issues:

- Address student concerns, complaints, or conflicts professionally and tactfully. Escalate complex issues to the appropriate authorities for resolution.

**JOB QUALIFICATIONS**:

- _High school diploma or equivalent qualification required; additional certification in office administration or customer service is a plus._
- _Proven experience in a similar role, preferably in an educational or customer service environment._
- _Excellent communication skills, both verbal and written, with a friendly and approachable demeanor._
- _Strong organizational and multitasking abilities, with keen attention to detail._
- _Ability to work independently with mínimal supervision and collaborate effectively in a team environment._
- _Customer-centric mindset with a commitment to providing exceptional service to students and parents._

**WORKING CONDITION**:

- This position typically operates in a well-lit, climate-controlled office environment within the coaching institute.
- Regular interaction with students, parents, staff, and visitors is expected throughout the workday.
- Occasional evening or weekend work may be required to accommodate events, workshops, or special programs.

**REMARK**:

- This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of duties, responsibilities, or qualifications. Duties may be added, deleted, or modified at any time at the discretion of management.

**Job Types**: Full-time, Part-time

Pay: ₹10,000.00 - ₹20,000.00 per month

Schedule:

- Day shift
- Evening shift

Ability to commute/relocate:

- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- CAREER OBJECTIVE FOR ACADEMY

**Education**:

- Bachelor's (preferred)

**Experience**:

- Microsoft Office: 2 years (preferred)
- Front desk - Receptionist: 2 years (preferred)
- total work: 2 years (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Shift availability:

- Day Shift (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: In person