Tele Caller Executive

7 days ago

Shivdaspura Jaipur Rajasthan, India Mahatma Gandhi Engineering College Full time

**Position Summary**:
The **Telecaller Executive** will act as the primary point of contact for managing incoming and outgoing calls and communications on behalf of the college. The role requires quick thinking, excellent communication skills to address queries, provide information, and connect individuals with the appropriate departments. The Telecommunicator will serve as a liaison between the college and its students, parents, faculty, and external stakeholders.

**Key Responsibilities**:

- **Provide Information**: Disseminate accurate and timely information on academic programs, admissions processes, scholarships, campus life, and other relevant college-related topics.
- **Direct Calls**: Redirect calls to the appropriate departments (e.g., Admissions, Registrar, Student Services) and ensure that all inquiries are handled efficiently.
- **Schedule Appointments**: Assist in scheduling meetings, interviews, campus tours, and other appointments for prospective students or stakeholders.
- **Maintain Communication Logs**: Keep detailed records of calls, messages, and interactions with stakeholders to ensure follow-ups and accurate reporting.
- **Act as a College Ambassador**: Represent the college professionally, ensuring all communications align with the institution's values and branding.
- **Assist with College Events**: Promote college events such as webinars, open houses, orientations, and other activities through proactive communication.

**Required Qualifications**:

- **Education**: High School Diploma or equivalent (Bachelor’s degree preferred in Communications, Marketing, or related fields).
- **Experience**: Prior experience in customer service, call handling, or a communication-based role (preferably in an educational or institutional setting).
- **Technical Skills**: Proficiency with phone systems, Microsoft Office Suite, and any communication software used within the college.
- **Typing Skills**: Minimum typing speed of 35-45 words per minute, with the ability to multitask efficiently.

**Skills & Competencies**:

- **Verbal Communication**: Strong verbal communication skills with the ability to engage effectively with students, parents, and staff.
- **Problem-Solving**: Ability to resolve inquiries or concerns in a professional and solution-oriented manner.
- **Organizational Skills**: Ability to manage multiple communications and tasks simultaneously with a high level of organization and accuracy.
- **Customer Service Orientation**: A friendly and approachable demeanor with a strong commitment to providing excellent service.
- **Multitasking Ability**: Comfortable working in a fast-paced environment with the ability to prioritize tasks effectively.

**Preferred Experience**:

- **Experience**: 1-2 years of experience in a customer-facing or communication role, particularly in educational institutions.
- **Familiarity with College Systems**: Basic knowledge of the college's academic programs, admissions, and student services.

Pay: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Fixed shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Telecommunication: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application Deadline: 10/05/2025
Expected Start Date: 01/05/2025

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