
Customer Support Executive
20 hours ago
**Job Description: Process Specialist - International Customer Support (Voice)**
**Location**: Bangalore (Electronic City)
**Experience**: Minimum 2 years in International Voice Customer Support
**Designation**: Process Specialist
**Domain**: International Customer Support
**Process**: Voice
**Shifts**: 24/7 (US shifts)
**Work Mode**: Work From Office (WFO)
**CTC**: Up to 5.5 LPA (Fixed + Allowances + Incentives)
**Notice Period**: Immediate
**Qualification**: Graduate (Experience considered only after graduation)
**Key Responsibilities**:
- Provide exceptional customer support for international clients via voice.
- Resolve customer queries and issues in a timely and professional manner.
- Handle escalations and complex issues effectively.
- Adhere to process guidelines and meet performance metrics.
**Required Skills**:
- Minimum 2 years of experience in International Voice Customer Support.
- Excellent communication and problem-solving skills.
- Ability to work in 24/7 shifts and meet targets.
**Interview Process**: HB, Operations Interview
**Job Types**: Full-time, Permanent
Pay: ₹375,000.00 - ₹550,000.00 per year
Schedule:
- Night shift
- Rotational shift
Supplemental Pay:
- Shift allowance
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
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