Apprentice- Trainee-customer Service Associate

3 days ago

Chennai, India Ciel HR Services Pvt Ltd Full time

**Customer Service Associate duties and responsibilities**:
Customer Service Associates perform a variety of support tasks to offer exceptional service to customers. Their duties and responsibilities often include:

- Listening to customers’ concerns and handling complaints and returns
- Giving detailed explanations of services or products
- Working with a sales team to create better methods to address customer complaints
- Reviewing customer accounts and transactions while resolving issues
- Receiving orders, calculating charges and processing payments
- Monitoring customer satisfaction levels
- Referring customers to superiors when necessary.

**Customer Service Associate skills and qualifications**:
A Customer Service Associate uses many soft skills and transferable skills to provide the best experiences to customers that they can, including:

- Great communication abilities, including written and verbal communication
- Patience, empathy and professionalism
- Good problem-solving and decision-making capabilities
- Basic computer skills, including data entry, website navigation and other software
- Effective time management, prioritization and multitasking skills
- Ability to work in a team setting
- In-depth understanding of the company’s products or services.

**Responsibilities of the apprentice or trainee**

**Attend work, do the job and follow the employer's lawful instructions**. Work towards achieving the qualification or statement of attainment stated in the training contract. Participate in negotiating the training plan for the apprenticeship or traineeship.

**Job Types**: Regular / Permanent, Full-time, Volunteer, Fresher

**Salary**: ₹9,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Food provided
- Leave encashment
- Paid sick time
- Paid time off

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Chennai, Chennai - 600101, Tamil Nadu: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)

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